SRE Practices
Move fast and actually stay up.
Production will eventually have a bad day.
You can decide how prepared you'll be.
Resilience, readiness and recovery. Built in before the bad day.SRE practices, resilience and recovery. Built in before the bad day.
Talk to usReliability isn't an incident team's job.
It's an engineering discipline.
It belongs in architecture, deployment, capacity, monitoring, response and recovery.
Resilience
Design for the oops moment before it becomes a company-wide crisis.
Incident Readiness
Run the fire drills before you're reading documentation at 3 AM.
Performance
Speed up the slow bits before users find them.
Capacity and Scale
Handle the traffic you're praying for.
Disaster Recovery
Have a real plan for when “not responding” is not temporary.
You don't need a hero. You need a system that doesn't need one.
Fewer manual fixes. Less dependence on one person’s magic incantation.Fewer manual fixes. Less dependence on one person knowing the magic incantation.
Grow without waiting for a wake-up call.
At 250,000 orders a day, a grocery delivery team strengthened its platform before an incident forced the issue.At roughly 250,000 orders a day, a grocery delivery team strengthened its platform before an incident forced the issue.
We joined the team to strengthen visibility, delivery and resilience.We embedded with the platform team to improve visibility, delivery and operational resilience as the business grew.
58%
lower mean time to detect
50%
lower change failure rate
Growth continued at around 10% month on month without reliability becoming a bottleneck.
Read the case studyA slow request. A clearer way through.
From first symptom to verified recovery. Follow the signals.Follow the signals from first symptom to verified recovery.
A slow checkout
Checkout latency climbs. Error rates are still flat, so an availability alert alone would miss the customer impact.
What the signals show
The latency curve changes immediately after a routine deployment. That gives the team a time window, not yet a cause.
2.8 sp95 checkout latency
Illustrative incident, not a client event. Times and measurements are fictional.
Reliable systems give engineers room to think.
Less firefighting.
Faster diagnosis.
Fewer repeated incidents.
Better engineering decisions.
→
Let's make your next incident smaller.
Or, ideally, less interesting.